Community Transport Service LLC Privacy Policy

Last Updated: Oct 02, 2023

At Nemt, we want to connect people through transportation and bring communities together. In this privacy policy, we tell you what information we receive from our riders and drivers, and how we use it to connect riders with drivers and continue to improve our services. Below, we explain how you can share with other riders and drivers in the Nemt community as part of our mission to bring people together.

Scope of this Privacy Policy

Community Transport Service LLC ( Nemt.Cab,,,,,, Family Connect, Nemt app, Nemt, we, our, and/or, us) values the privacy of individuals who use our applications, websites, and related services (collectively, the Community Transport Service LLC). This privacy policy (the Privacy Policy) explains how we collect, use, and share information from our users , comprised of both riders and drivers (including Driver applicants). Beyond the Privacy Policy, your use of Community Transport Service LLC is also subject to our Terms of Service.

Information We Collect

  1. Information You Provide to Us

    Registration Information

    When you sign up for a Community Transport Service LLC account, you give us your name, email address, and phone number. If you decide to sign up for Community Transport Service LLC using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

    User Profile Information

    When you join the Community Transport Service LLC community, you can create a Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.

    Background Location Access

    This application allows drivers to receive jobs from the dispatchers depending on their nearest location. Drivers can execute their trips while recording critical information like time and location at certain points of a trip and then report this information back to the system.

    GPS locations are used for tracking drivers and miles covered by the vehicle during trip.

    Background location is used to track driver's location even app is in background, so dispatcher can view his current location and assign any nearest trip accordingly.

    Payment Method

    When you add a credit card or payment method to your Community Transport Service LLC account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.


    If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

    Driver Application Information

    If you decide to join our Community Transport Service LLCdriver community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver's license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the Community Transport Service LLCcommunity.

    Payment Information

    To make sure Drivers get paid, we keep information about Drivers' bank routing numbers, tax information, and any other payment information provided by Drivers.

  2. Information We Collect When You Use the Community Transport Service LLC

    Location Information

    Community Transport Service LLC is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open Nemt app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of our Users or a member of the public. In addition to the reasons described above, Drivers' location information and distance travelled is necessary for calculating charges and insurance for Community Transport Service LLC rides. If you give us permission through your device settings or Nemt app, we may collect your location while the app is off to identify promotions or service updates in your area.

    Device Information

    Community Transport Service LLC receives information from Users' devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers' devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

    Usage Information

    To help us understand how you use the Community Transport Service LLC and to help us improve it, we automatically receive information about your interactions with the Our Platform, like the pages or other content you view, your actions within the Nemt app, and the dates and times of your visits.

    Call and Text Information

    We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties' phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Community Transport Service LLC, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Community Transport Service LLC to monitor and/or record your call.

    User Feedback

    At Community Transport Service LLC, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers' ratings and reviews and vice versa.

    Address Book Contacts

    If you permit Nemt to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Community Transport Service LLCand for other purposes described in this privacy policy or at the time of consent or collection.

    Information from Cookies and Similar Technologies

    We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Community Transport Service LLC and interact with Nemt advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use theCommunity Transport Service LLC. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Community Transport Service LLC.

  3. We Collect from Third Parties

    Third Party Services

    If you choose to register for Nemt or otherwise link your Nemt or Family Connect account with a third party's service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

    Third Party Partners

    We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

    Enterprise Programs

    If your company, university, or organization participates in one of our enterprise programs, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

    Background Information on Drivers

    Community Transport Service LLC works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver's driving record or criminal history.

How We Use the Information We Collect

We use the information we collect from all Users to:

  • Connect Riders with Drivers;
  • Provide, improve, expand, and promote the Community Transport Service LLC;
  • Analyze how the Nemt community uses the Community Transport Service LLC;
  • Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
  • Personalize the Nemt experience for you and your friends and contacts;
  • Send you text messages and push notifications;
  • Facilitate transactions and payments;
  • Provide you with customer support;
  • Find and prevent fraud; and
  • Respond to trust and safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.

Additionally, we use the information we collect from Drivers for the following purposes related to driving on the Community Transport Service LLC:

  • Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
  • Determining a Driver's eligibility to drive for Community Transport Service LLC
  • Notifying Drivers about ride demand, pricing and service updates

How We Share the Information We Collect

  1. Sharing Between Users

    Sharing between Riders and Drivers

    Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their Nemt accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver's vehicle information and real-time location as the Driver approaches the pick-up location. Riders' ratings of Drivers are shared with Drivers on a weekly basis. Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.

  2. Sharing Between Community Transport Service LLC and Third Parties

    API and Integration Partners

    If you connect to the Community Transport Service LLC through an integration with a third party service, we may share information about your use of the Community Transport Service LLC with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

    Third Party Services

    The Community Transport Service LLC may allow you to connect with other websites, products, or services that we don't have control over (for example, we may give you the ability to use delivery service from within our app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give them your name, phone number and address to drop off the delivery). We can't speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

    Service Providers

    We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Community Transport Service LLC, including all of the things described in Section 3 above.

    Domestic & International Partners

    We collaborate with several companies & service providers around the globe so Riders can continue to find rides, and Drivers can provide services inside U.S. or outside. When we match a ride with the partner, we share the same information that is shared between matched Riders and Drivers on theCommunity Transport Service LLC. We are unable to mask your phone numbers if you call drivers and vice versa, so please keep that in mind.

    Other Sharing

    We may share your information with third parties in the following cases:

    • While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
    • If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
    • With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Community Transport Service LLC community, Nemt apps, or the public.
    • To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
    • If you signed up for a promotion with another User's referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
    • With our insurance partners to help determine and provide relevant coverage in the event of an incident;
    • To provide information about the use of the Community Transport Service LLC to potential business partners in aggregated or de-identified form that can't reasonably be used to identify you; and
    • Whenever you consent to the sharing.

Your Choices

Email Subscriptions

You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Community Transport Service LLC.

Text Messages

You can opt out of receiving commercial or promotional text messages by texting the word END or STOP when you receive text messages from us. To start again you can text “Start”

Push Notifications

You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Community Transport Service LLC apps including Family Connect. (such as receiving a notification that your ride has arrived).

Profile Information

While your name will always be shared with Drivers, you can delete any additional information that you added to your Profile at any time if you don't want Drivers to see it. Riders will always be able to see Drivers' names, rating, profile photos, and vehicle information.

Location Information

While you can prevent your device from sharing location information at any time through your Device's operating system settings, Rider and Driver location is core to the Community Transport Service LLC and without it we can't provide our services to you.

Facebook Friends

You can control whether to enable or disable the Facebook mutual friends feature through your profile settings.

Editing and Accessing Your Information

You can review and edit certain account information by logging in to your account settings and profile (Drivers may edit additional information through the Driver portal). If would like to terminate your account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of our Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.


Data Security

We are committed to protecting the data of the Community Transport Service LLC community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children's Privacy

We treat children information as any other information under this privacy policy. Children information mainly pertains to “Family Connect,” usage.

Changes to Our Privacy Policy

We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through theCommunity Transport Service LLC, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. If you use the Community Transport Service LLC, you are agreeing to this Privacy Policy and any updates we make to it.

Contact Information

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center